Robonote is revolutionizing customer interactions with its conversational intelligence platform, designed to automate and optimize the analysis of calls, chats, emails, and more. In this interview with the Successful Business magazine Nissan Raz, the CEO & Co-founder of Robonote, shares insights into how his company solves business challenges, improves customer service, grows sales and keeps companies compliant with evolving regulations.
Nissan, can you explain briefly what is Robonote? How does it work and what key problem does it solve?
Robonote is a conversational intelligence platform that analyzes 100% of customer interactions across calls, chats, SMS, and emails. The platform highlights key events, insights, and trends, helping businesses improve customer service, ensure compliance, boost sales, assess marketing value, and enhance training.
By automating interaction analysis, Robonote eliminates the time-consuming task of manual reviews and offers real-time insights that empower decision-making. All of this comes with a user-friendly, easy-to-implement interface.
What inspired you to start the company?
After managing multilingual call centers for over 15 years, I realized how difficult it was to truly understand what was happening on the ground. Even worse, keeping up with ever-changing regulations was a constant struggle. Traditional manual systems couldn’t handle the volume and complexity of interactions, leading to missed opportunities and unaddressed compliance risks. I saw the potential for AI to automate and transform how businesses manage customer interactions, which inspired me to build Robonote..
Who can use Robonote? Which industries will benefit from this platform?
Robonote’s versatility makes it valuable across various industries—anywhere customer communication plays a key role. Sectors like finance, healthcare, e-commerce, travel, and customer support centers can benefit significantly. Sales teams can identify opportunities, marketing teams can trace lead sources, and compliance teams can detect violations. In short—if you have clients and interact with them, you need this!
With AI and machine learning, Robonote adapts to each company’s specific needs, allowing managers to highlight the most important “events” during customer interactions, ensuring they see exactly what matters to them.
How do you handle concerns related to data privacy and security, especially given the sensitive nature of customer communications?
Data privacy and security are top priorities for us. Robonote is designed with strong encryption protocols to protect all data at rest and in transit. We comply with global data protection regulations like GDPR, ISO 27001- and we allow businesses to control their data access with customizable permissions. We also regularly audit our system to ensure the highest levels of security and privacy.
Could you share a success story where Robonote made a significant difference in solving a customer’s problem?
One of our early clients, a travel agency, was struggling with customer satisfaction due to long response times and missed opportunities. By using Robonote, they identified patterns in customer complaints and optimized their service. The real-time insights helped them speed up responses, resulting in a 20% increase in customer satisfaction and a 15% boost in sales by identifying upsell opportunities more effectively.
Another client, managing a multilingual call center, faced challenges in maintaining consistent quality across interactions in over 10 languages. Robonote's platform, which supports more than 100 languages, allowed them to analyze and monitor every interaction seamlessly, regardless of the language spoken. With Robonote, they identified key events like compliance issues, sales opportunities, and customer dissatisfaction in real-time. These AI-driven insights helped their teams take action, improving both operational efficiency and customer satisfaction. The company has since expanded Robonote's use across multiple departments.
How do you see the role of AI in customer communications evolving over the next 5-10 years, and how is Robonote preparing to stay ahead of these trends?
AI will continue to play an even bigger role in automating routine tasks and personalizing customer interactions. I see AI moving toward more proactive solutions, where it anticipates customer needs and resolves issues before they escalate. At Robonote, we’re constantly evolving our platform with predictive analytics, and deeper integrations with business processes, ensuring that we’re ahead of the curve in delivering priceless value to our customers.
What advice would you give to entrepreneurs reading this interview?
Solve real problems, not hypothetical ones.
The best products come from a deep understanding of the challenges faced by your target market. If you’ve experienced the problem firsthand, it’s much easier to develop a solution that truly works. And always stay close to your customers—listen to their feedback and evolve your product to meet their changing needs.
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